A Message About Mortgage Payments:

The effect Coronavirus (COVID-19) is having around the country is unprecedented, and we want you to know that we are here to help in any way that we can. We are working diligently to find timely and appropriate solutions for our borrowers who are most affected by this pandemic. As the situation is changing daily, we are reviewing options for our borrowers on a case-by-case basis.

If you have questions regarding your mortgage payment, we ask that you contact our Customer Relations Department so they can review your account details to provide assistance. Below is contact information to get in touch with a Customer Service Representative to review your account.
 

• If you would like to send a secure message, please login or register. 
• To speak with a Customer Relations representative, please call 800-937-6002 between 8 a.m. and 5 p.m. CDT. You may also use our automated voice response system to obtain loan information and make payments. 
• To contact our Loan Counseling Department, please call 800-937-6303 between the hours of 8 a.m. and 5 p.m. CDT. 

We thank you for your patience as the situation continues to unfold.
*Please note that we may be experiencing high call volumes at this time, and services may be delayed.

For the latest consumer news and information, we suggest reviewing the following resources: 

• National Council of State Housing Agencies - Homeowner Assistance Fund (HAF)
• Guide to Coronavirus Mortgage Relief Options provided by the Consumer Financial Protection Bureau (CFPB). 
• (video) CARES Act Mortgage Forbearance: What You Need to Know provided by the CFPB
• Know Your Options - Fannie Mae
• COVID-19 Response by Freddie Mac 

 

CARES Act Mortgage Forbearance: What You Need to Know— consumerfinance.gov