There are several ways to get in touch with Mortgage Services. Please use one of the following methods to get in touch with us:
Secure Message
If you have already registered your loan through servicehomeloan.com and created your online user profile, send us a Secure Message after logging in.
Contact Customer Relations
- Phone: 800-937-6002
- Fax: 817-390-2313
- Hours: Monday – Friday 8 a.m. – 5 p.m. CT
You can use our automated voice response system to obtain loan information and make payments.
Contact Loan Counseling
- Phone: 800-937-6303
- Fax: 817-878-3046
- Hours: Monday – Friday 8 a.m. – 5 p.m. CT
Contact Property Insurance Claims
- Phone: 833-811-3069
- Web: www.propertyclaimcenter.com
- Mailing Address: 827 West Grove Avenue, Mesa, AZ 85210-4931
- Hours: Monday-Friday 8 a.m. – 5 p.m. CT
Mail Correspondence
For Notice of Error, please send mail to:
- Mortgage Services
PO Box 1301
Fort Worth, TX 76101
System Upgrade
In preparation for our upcoming system upgrade next month, the One Time Payment and Autopay features will be unavailable beginning March 28. Upon completion of our conversion you will need to re register your loan. Please visit our website on or after April 3. For additional information please call Customer Relations at 1-800-937-6002. Due to increased call volumes you may experience longer than normal hold times. We apologize for any inconvenience.
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